TERMS AND CONDITIONS: By ordering or subscribing to goods or services provided by Greenaway Holdings, LLC (d.b.a. “Greenaway Pool and Spa or Greenaway Pool Service”), hereinafter “Greenaway”, the consumer or “customer” agrees to the terms and conditions provided herein. 

SERVICE CALL: A service call shall be defined as any type of diagnostic evaluation, provision of service, or repair for which any Greenaway employee enters a customer’s property, or a property under a customer’s custody.  Notwithstanding prior agreements, if a Greenaway service truck visits a pool site, the customer shall be liable for not less than the amount of a minimum service call assessed at the standard labor rate.

LABOR RATE: Effective January 1, 2020, for any service call—of whatever nature or type—provided by Greenaway, the customer agrees to pay a minimum service charge of one (1) hour at the standard rate of $85 per hour plus every quarter hour after the first hour.  In addition to labor charges, travel time shall be assessed for any job located outside of Lowndes County, Mississippi at the standard rate of $85 per hour.  Spa repairs and master technician labor is assessed at a rate of $115 per hour.  Standard rates do not necessarily apply to service contracts, major repairs, and the replacement of equipment.

LATE PAYMENTS: Payment is due when service is rendered.  Accounts that are 30 days past due shall be subject to a late fee service charge of $5 or 4% of the total due, whichever is greater.

CREDIT CARD SURCHARGE: Credit card transactions are subject to a 4% surcharge to cover transaction fees. Upon request and on a case by case basis, transactions fees on amounts less than $500 may be waived.

WINTERIZATION: Pool closings may include winterization services which help protect against freeze damage.  Upon request, customer equipment will be drained and air will be blown into plumbing.  Such services, however, cannot prevent all types of freeze damage caused by leaking, degradation, seepage, and ground shifting.  As such, no warranties are offered relating thereto, and liabilities shall be limited to the cost of services rendered.  It is therefore imperative that the customer and homeowner maintain familiarity with the configuration and construction of pool/spa plumbing, and take necessary actions in the event of freezing weather.

WARRANTIES: Greenaway’s liabilities for equipment and accessories shall be limited to that which is offered by the manufacturer.  Liabilities relating to installer’s workmanship shall be limited to the cost of services rendered.  No liability shall result from vandalism or neglect of property, including but not limited to improper water chemistry or failure to provide timely maintenance.  No other guarantees are made, implied or otherwise, except which is provided in writing.